Savvy strategies + delightful experiences

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The intersection of customer value and business value is my happy place.

I specialize in helping all types of organizations, from Fortune 10 organizations to small startups, craft customer experiences that serve as catalysts for real, measurable business growth.

Professional experience

Lisa is a marvelous universe builder, constantly adding important little pieces of infrastructure that are barely perceptible on their own, but make a huge difference together.

CUSTOMER FEEDBACK

Lisa is an exceptional listener, and is able to quickly discern root causes. This allows her to offer the best answers or ideas, always respecting the context and constraints of the situation.

CUSTOMER FEEDBACK

Lisa has a genuine curiosity and engaging personality that enables her to quickly connect with and get the most out of people. She pulled a vision out of me that I didn’t know was there.

CUSTOMER FEEDBACK

Lisa is a true teacher; she has a real knack for understanding when it’s time to offer information/ideas, when it’s time to intervene, and more importantly, when it’s time to step back and let someone figure things out own their own.

CUSTOMER FEEDBACK

Lisa is able to share her experience and knowledge in ways that always comes across as collaborative ratherthan instructive.

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Lisa’s exuberance is refreshing and inspiring.

CUSTOMER FEEDBACK

Lisa is immensely generous and gracious when it comes to sharing her knowledge and skills.

CUSTOMER FEEDBACK

Lisa is a trusted advisor to so many people in the company, and spreads her design magic across business lines.

CUSTOMER FEEDBACK

Lisa is a Class O Star, like Zeta Ophiuchi. (These are superstars).

CUSTOMER FEEDBACK

One of the best decisions that we made was to engage Lisa. The facilitation, insights, tools, and thought leadership that she brought to the table was invaluable, and allowed us to deliver a more robust and stronger strategy.

CUSTOMER FEEDBACK

I've worked with (and for) some really great brands.